Shipping + Returns

ORDER PROCESSING TIME

Our products are handcrafted in small batches to ensure quality and freshness. Since we pull and pack orders ourselves, order processing time (amount of time it takes from when you place your order, and it is shipped), may average 3 - 5 business days.  

If you are ordering for a special occasion and need your order by a specific date, please contact us to ensure your items arrive on time.

RETURNS

Unopened items may be returned within 10 business days of the date of delivery for online orders or purchase from our retail shop. Return shipping costs will be customer's responsibility. Due to the nature of our products, we cannot accept returns on personal care items which have been opened. 

If an item in your online order is damaged, or you received an incorrect item, please contact us upon receipt to discuss the return or exchange of the product. 

DO NOT discard packaging or the products as we are unable to assist with issues or concerns if the product is no longer in your possession. Please send a photograph of the damaged or incorrect item to assist us in processing your return. We recommend using a trackable method to return your item.

Items purchased from our retail shop will be replaced for a similar product of equal value. Returns from an online order will be exchanged for a similar product of equal value or refunded to the original method of payment within 10 business days, less shipping costs which are non-refundable.

Please mail returns to:

 

SHIPPING

All orders ship using USPS First Class, Priority Mail and Ground Advantage with tracking information made available to check the delivery status of your order.

If expedited shipping is requested, customer will be responsible for actual costs above the standard shipping charge.

Orders of $100 or more within the contiguous United States are eligible for free shipping and your order will be adjusted automatically.

Please note, our business days are Monday – Friday, and orders typically ship in 3 - 5 business days.

We do not ship internationally at this time.

CANCELLATIONS

Cancellations or changes to an order may be made only if they have not shipped. If the products have shipped, we are unable to accept any changes, but will be happy to assist you in placing a new order for the additional items.